Last updated: January 2, 2026

Refund Policy

We want you to be completely satisfied with Neolli. This policy outlines our 14-day money-back guarantee and the process for requesting refunds.

1. Subscription Refunds

1.1 New Subscribers

If you're a new subscriber and are not satisfied with Neolli for any reason, you can request a full refund within 14 days of your first payment.

• Eligibility: First-time subscribers only
• Timeframe: Within 14 days of first payment
• Refund amount: Full payment amount
• Credits used: No impact on eligibility

1.2 Existing Subscribers

After the 14-day period, subscription payments are generally non-refundable. However, we may consider refunds in exceptional circumstances:

• Service outages that significantly impacted your usage
• Technical issues that could not be resolved by our support team
• Duplicate or erroneous charges

1.3 Subscription Cancellation

When you cancel your subscription:

• You will not be charged for the next billing period
• You retain access until the end of your current billing period
• Unused plan credits expire at the end of the billing period
• Bonus credits (purchased separately) do not expire

1.4 Plan Upgrade Credits

When you upgrade to a higher plan, we grant additional credits based on how much time remains in your current billing cycle:

• Upgrade on day 1: If you upgrade on the first day of your billing cycle, you receive the full credit difference between plans (no proration)
• Upgrade after day 1: Credits are prorated based on the percentage of days remaining in your billing cycle

This policy ensures fair credit allocation proportional to the time remaining, while allowing immediate upgrades without penalty for users who change their mind shortly after subscribing or renewing.

2. Credit Pack Refunds

2.1 Unused Credits

Credit packs purchased separately may be refunded under the following conditions:

• Fully unused: Full refund within 30 days of purchase
• Partially used: Prorated refund for unused credits within 30 days
• After 30 days: Generally not eligible for refund

2.2 Welcome Credits

Welcome credits are provided free to new users and are not eligible for refund or cash value. They expire 7 days after account creation.

3. How to Request a Refund

4. Processing Timeline

Once your refund is approved:

• Processing time: 5-10 business days
• Refund method: Original payment method
• Confirmation: Email confirmation when processed

Please note that it may take additional time for the refund to appear on your statement depending on your bank or payment provider.

5. Exceptions

Refunds may not be granted in the following situations:

• Policy violations: Accounts terminated for violating our Terms of Service or Acceptable Use Policy
• Fraudulent activity: Suspected fraudulent transactions or chargebacks
• Repeated refund requests: Users who repeatedly subscribe and request refunds may be ineligible for future refunds
• Third-party issues: Problems caused by third-party services (YouTube, your internet provider, etc.) outside our control

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving issues fairly and quickly.

Filing a chargeback without first contacting us may result in:

• Immediate account suspension
• Ineligibility for future service
• Additional fees being passed on if the chargeback is found to be invalid

7. Contact Information

For refund requests or questions about this policy:

Email: help@codemafia.biz
Company: Codemafia
Address: 1114 Gyeoui-ro, 4th Floor, Suite 405 (Yadang-dong, Eiffel Tower), Paju-si, Gyeonggi-do, Republic of Korea