Last updated: December 26, 2025

Privacy Policy

At Neolli, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI-powered caption generation and translation service.

1. Introduction

Codemafia ("Company," "we," "us," or "our") operates the Neolli service. This Privacy Policy applies to information we collect through our website, application, and related services (collectively, the "Service").

By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address - For account identification and communications
• Password - Securely hashed, never stored in plain text
• Display name - Optional, for personalization
• Profile picture - Optional, stored in our secure storage

2.2 Billing Information

When you subscribe or purchase credits, we collect:

• Payment method - Processed securely by Lemon Squeezy (we do not store card numbers)
• Billing address - For tax and invoice purposes
• Transaction history - Records of payments and credit usage

2.3 Content Data

When you use the Service, we process:

• Video metadata - Title, description, duration, thumbnails from YouTube
• Audio content - Temporarily processed for transcription
• Generated captions - Stored for your access and editing
• Translations - Stored alongside original captions

2.4 Technical Information

We automatically collect:

• IP address - For security and rate limiting
• Device information - Browser type, operating system
• Usage data - Features used, pages visited, timestamps
• Session tokens - For authentication purposes

3. How We Use Your Information

We use your information to:

• Provide and improve the Service
• Process your payments and manage subscriptions
• Send transactional emails (confirmations, receipts)
• Respond to support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Analyze usage patterns to improve the Service

4. Third-Party Services

We integrate with third-party services to provide the Service. These providers have their own privacy policies governing their use of your data:

5. Data Retention

We retain your data as follows:

• Account data: Until you delete your account
• Captions and translations: Until you delete them or your account
• Video metadata: Cached for 24 hours, refreshed on access
• Audio files: Deleted immediately after transcription
• Usage records: 7 years (for tax and billing compliance)
• YouTube OAuth tokens: Until you disconnect your channel

5.1 Account Deletion & Recovery

When you request account deletion, your account enters a 30-day recovery period during which your data is retained but your account is deactivated. This allows you to recover your account if you change your mind.

• To restore your account: Simply log in during the recovery period and your account will be automatically restored
• Alternatively, you may contact support at help@codemafia.biz for assistance
• After 30 days, your personal data is permanently deleted
• Billing records are retained for 7 years as required by tax law, but are anonymized

If you require immediate permanent deletion without a recovery period, you may request this explicitly by contacting help@codemafia.biz.

6. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Export your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at help@codemafia.biz. We will respond within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell your data)
• Right to Non-Discrimination: Equal service regardless of exercising your rights

Categories of Personal Information Collected:

• Identifiers (email, name, IP address)
• Commercial information (subscription, purchase history)
• Internet activity (usage data, features used)
• Audio information (temporarily, for transcription)

We do not sell your personal information.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your country.

We take appropriate safeguards to ensure your data remains protected, including:

• Using service providers with strong privacy commitments
• Implementing technical security measures
• Limiting data access to authorized personnel

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

If you believe a child under 13 has provided us with personal information, please contact us at help@codemafia.biz.

10. Cookies & Tracking

We use cookies and similar technologies to provide and improve the Service. For detailed information, see our Cookie Policy.

Types of cookies we use:

• Essential cookies: Required for authentication and security
• Functional cookies: Remember your preferences

We do not use third-party advertising or tracking cookies.

11. Security Measures

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Secure password hashing
• Row-level security in our database
• Regular security audits
• Access controls and authentication

No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Email: help@codemafia.biz
Company: Codemafia
Address: 1114 Gyeoui-ro, 4th Floor, Suite 405 (Yadang-dong, Eiffel Tower), Paju-si, Gyeonggi-do, Republic of Korea